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I can hear phone calls but not any videos…

• User is experiencing sound issues on an iPhone 14, unable to hear audio from internet videos like YouTube, while phone calls are functioning normally.
• The first troubleshooting step suggested is to check and disable "Do Not Disturb" mode in Settings > Focus.
• If the sound problem continues after adjusting settings, the user should contact Apple Support for further assistance and service options.
• There may be additional self-help steps available, but reaching out to Apple Support could still be necessary for a complete resolution.
• The user is seeking guidance on how to resolve the sound issue with their iPhone 14.