I like to think of the matrix as a distorted overlay of sor…

I like to think of the matrix as a distorted overlay of sorts. And our thoughts and emotions continue to re-create the distorted overlay that was either created nefariously (by non-souled entities - whatever names you want to given them, people have strong opinions on this) or perhaps created by us outside of this matrix as an experiment that went awry somehow. Complete conjecture on my part but from “in here” that’s about all we have.
Some people simply cannot see it. Sometimes I wish I couldn’t because ignorance may be bliss. But as they say, once you see it you can’t unsee it.
I think some of us came here as guides and that’s why we can see it. But we are all just human so even those of us that see it fail and fall in our attempts to help people see the real world (which is love).