- You contacted customer support **without realizing** you …

- You contacted customer support **without realizing** you had been penalized 30% of your BSV.
- Support asked **you** to provide evidence via CSV files — but there was **no liquidity pool CSV** available for deposits and withdrawals, making it nearly impossible to document your case properly.
- You requested a **formal audit and a conclusive discussion**.
- Instead of resolution, you received **no updates** — just an ongoing debate about what "after 365 days" actually means in the terms.