Is the customer always right? Absolutely not, but...the …
Is the customer always right?
Absolutely not,
but...the decision to listen and learn from them is.
You're never going to win if your definition of success requires you to convince your customers that they're wrong.
Replies
You just tell him "you're not my customer", and you're done with dilemma.
If that's the right answer. And you're right...sometimes it's a perfect response. But sometimes, it's more profitable and satisfying to simply make them feel seen in a way that dissolves the problem without self-compromise.